Privacy Policy for A Broke Girl Plumbing

Last Updated: 6/11/2025

This Privacy Policy describes how A Broke Girl Plumbing (hereinafter referred to as "we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") who visit our website (the "Site") and submit service requests or booking inquiries.

1. Information We Collect

We collect the following types of personal information through our Site's forms and surveys:

*Contact Information:** Name, phone number, and physical address.

*Service Details:** Information about the plumbing or general contracting issue you need assistance with, including the type of problem, its location within your property, and the urgency of the request.

*Business Information (if applicable):** Business name and business hours.

2. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site and for analytics purposes. These may include:

*Essential Website Cookies:** Necessary for the basic functionality of our Site.

*Performance and Functionality Cookies:** Used to improve the performance and functionality of our Site but are not essential to its use.

*Analytics and Customization Cookies:** Used to understand how you interact with our Site and to personalize your experience. We use Google Analytics for this purpose, which tracks page views, session duration, bounce rate, and click-through rates.

You will be informed about our use of cookies and will be provided with an option to consent where legally required.

3. AI Chatbot

Our Site features an AI chatbot to answer your questions. Please be aware that if you interact with the chatbot, it may collect your name and phone number. This information will be encrypted and secured on our personal setup and stored for up to five (5) years. You will be informed that you are interacting with an AI chatbot during your interaction.

4. IP Address Collection

Our web servers automatically collect your IP address as part of standard website analytics. This helps us understand website traffic and usage patterns.

5. Use of Your Information

We use the collected information for the following purposes:

*To Provide Services:** To schedule and dispatch our plumbers or contractors, and to understand the nature of the issue requiring service before arrival.

*Newsletters:** To send you general contact newsletters.

*Maintenance Checks:** To communicate with you via emails and text messages regarding maintenance checks based on established timelines.

*Marketing:** To send you marketing materials via mail, email, and SMS. You will have the option to opt-out of receiving these communications through provided opt-out messaging (STOP, END).

6. Sharing of Your Information

We will not share your personal information with external third parties except for essential service providers, if any, who assist us in delivering our services (e.g., email marketing platforms). We will ensure that any such third-party providers are contractually obligated to protect your information.

7. Data Retention

We will retain your personal information for a period of five (5) years to allow us to provide faster service to you as a returning client.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We utilize both TLS (Transport Layer Security) for data in transit and AES-256 encryption for data at rest.

9. Your Rights and Choices

You have certain rights regarding your personal data, including the right to access, correct, or request deletion of your information, subject to applicable laws. We will have standard processes in place for you to exercise these rights. You can opt-out of receiving newsletters and marketing communications through the opt-out mechanisms provided in those communications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact the Owner of A Broke Girl Plumbing:

Roselynn Ellis

9690 S 300 W, Sandy UT 84070

Phone: 8016548905

Email: [email protected]

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Site or through other appropriate communication methods.